Returns & Exchanges
At Exclusive Scents, we want you to be completely satisfied with your luxury fragrance experience. If you are not entirely happy with your purchase, we offer a 30-day return window for unopened and unused products in their original packaging.
Initiate Your Request
Contact our concierge team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the item in its original, unopened box and secure it within a protective shipping carton to ensure the fragile glass bottle remains intact during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.
Quality Inspection & Refund
Once our specialists verify the product's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing